Center for Phsyical Therapy and Sports Medicine

Accepted Insurances

We accept the following insurances for treatment. Please contact us if you have any questions.

• AETNA US Healthcare-all plans, including Aetna Better Health
• ALLIANCE (through First Health Network or PHCS)
• ANTHEM BC/BS (All products including Healthkeepers and Healthkeepers Plus)
• BEECH STREET
• BENESIGHT (out of network)
• CCN Managed Care (Group Health & Worker’s Comp)
• HUMANA/MEDICARE ADVANTAGE
• CIGNA PPO & HMO (through RPN Network)
• FIRST HEALTH
• GREAT WEST
• MEDICARE*
• MEDICAID (only as a secondary insurance to MEDICARE)
• OPTIMA HEALTH
• PHCS (Private Health Care System)
• COVENTRY
• TRICARE
• UNITED HEALTHCARE – All Plans
• WORKERS COMP/PERSONAL INJURY
• HEALTH NET FEDERAL SERVICES

We do not accept:

• ANTHEM CAREMORE
• MAMSI HMO/OPTIMUM CHOICE
• MEDICAID (as primary insurance)

Patient Forms

The following forms are available as downloadable documents. Please print those that apply to you, fill them out and bring them to your initial evaluation.

• New Patient Packet
• Direct Access – Visit PT for 60 Days without a Doctor’s Prescription
• Geriatric Depression Scale
• Elder Abuse
• Fall Efficacy Scale
• Back Pain
• Neck Pain
• The Lower Extremity Functional Scale
• Foot & Ankle
• Disability of the Arm, Shoulder and Hand

Patient FAQ

• What is physical therapy and how can it help improve my condition?

  Whether you are recovering from surgery or suffering from a sports or work-related injury, physical therapy focuses on treating or rehabilitating your musculoskeletal system to improve daily functioning and activity. Physical therapy can also help decrease pain and increase flexibility, mobility and strength so you can return to recreational activities and sports. Our trained physical therapists take a holistic approach to therapy and create individualized treatment plans to meet the goals of each patient. Your therapist will use hands-on techniques in combination with specific therapeutic exercises and modalities to allow proper healing of injured tissues. Musculoskeletal restrictions or dysfunctions will also be corrected with manual therapy and therapeutic exercises, which allow proper regeneration of soft tissues. It is important to contact a physical therapist early on to avoid chronic conditions, which can be the result of injured tissues healing incorrectly.
• What is your specialty area?

  We are an orthopedic-based clinic focusing primarily on orthopedic and musculoskeletal injuries, acute and chronic conditions of the spine and extremities as well as post-operative rehabilitation of the spine and extremities. For more information, view our Services page.
• What will my first visit consist of?

  When you call to set up your first appointment, we try to gather as much information as possible over the phone in order to decrease your time spent in the waiting area. We also provide all of our necessary forms online so you can come with them completed. Upon arriving at the Center for Physical Therapy, you will be greeted by our patient care staff who will provide you with information about physical therapy and how it can be covered through insurance. Your first visit will be a one-on-one thorough interview with a physical therapist to discuss your medical history and the current injury or source of pain. Your physical therapist will also evaluate your injury or condition using specific, diagnostic assessments. From there, your physical therapist will create a treatment program and discuss it with you, as well as providing written information about the treatment and care. The first visit usually lasts about an hour with additional time for paperwork if needed.
• What can I expect?

  As a smaller, local clinic in Richmond, we are focused on each patient’s particular medical needs and journey to an active, pain-free life. We take a holistic approach to physical therapy by evaluating your condition thoroughly including aches, pains and most importantly, the underlying causes and pathologies. Our patient centered care involves continual evaluations and re-evaluations of your condition and constant communication with you to ensure your physical therapy goals are being met.
• Do I need a prescription for physical therapy?

  Our therapists are Direct Access certified and can evaluate and treat patients without a prescription or referral from a physician for 60 days. Please give us a call with your insurance card handy so that we can determine if this is an option for you!
• Will I see the same physical therapist each visit?

  Physical therapy technicians may assist the physical therapist during your treatment administering exercise programs to help you reach your treatment goals.
• How long will my appointment be?

  Most appointments are about 45 minutes to one hour long. Your initial evaluation will be about one hour or slightly longer and at that point your therapist will let you know what to expect from your treatments. Please arrive 30 minutes early for your initial evaluation.
• What should I wear?

  It depends on the nature of your injury; however, we suggest you dress comfortably. You are welcome to bring a change of clothing if necessary to allow access to the area that needs to be treated. Shorts are great for knee, ankle or foot conditions. Women could wear a sports bra for neck or shoulder conditions. We also provide medical gowns to allow exposure to the neck or low back (for better inspection).
• What should I bring to my first visit?

  You should bring your insurance card/information, a picture ID and the results of any other tests (including X-rays, MRI, etc.).
• Do you have ″standing appointments″?

  No, patients are responsible for scheduling each follow up appointment